All internal alerts have been automatically closed and the incident is now resolved.
Posted Feb 15, 2025 - 09:58 UTC
Monitoring
All Klaviyo events have been processed, some of them with significant delays this morning. We are keeping a close eye to make sure that there are no new validation errors.
Posted Feb 15, 2025 - 09:51 UTC
Identified
The regression has been identified and we are planning preventive measures to avoid it from happening in the future.
Posted Feb 15, 2025 - 09:50 UTC
Update
A fix has been deployed and systems are able to process new events on time. We are still reprocessing old events that have been piled up due to the validation errors.
Posted Feb 15, 2025 - 09:42 UTC
Investigating
We are currently investigating why Klaviyo has an increased amount of validation errors, affecting the triggers sent to Klaviyo customers.