**Incident:** Network provider outage impact on certificate management
## Summary
A network provider outage revealed we were heavily dependent on their certificates for TLS management. This created a single point of failure: we couldn't issue or manage certificates during the outage.
## What We Did
Implemented an alternative approach to automatically provision certificates for our apps:
- Certificates now auto-renew with our own infrastructure
- Existing network provider certificates remain as backup
- Can switch between providers by changing a single field
## Lessons Learned
We were more dependent on our network provider than we realized. We now have a fallback plan and can continue operating if a similar outage occurs.